Definición de un acuerdo de nivel de servicio que incorpore parámetros y métricas de QoS y QoE
Keywords:
MDI, MOS, SLA, QoS, QoE
Abstract
This article presents an overview of the basic concept of an SLA seen from several perspectives and be focused on specific services. Moreover it will also focus on other important concepts, like quality of service (QoS) that refers to performance data network for a specified service and quality of experience (QoE) which is the quality perceived by end users.
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References
[1] T. Unger, F. Leymann, S. Mauchart, T. Scheibler, “Aggregation of Service Level Agreements in the Context of Business Processes”, University of Stuttgart, 2008.
[2] H.Y. Chang, P.C. Wang, C.T. Chan, C.L. Lee, “A New Service Level Agreement Model for Besteffort Traffics in IP over WDM” , 2008.
[3] J.T. Park, J.W. Baek, “Management of Service Level Agreements for Multimedia InternetService Using a Utility Model”, 2001.
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[5] E. Blanco, F. Siles, A.J. Sánchez, “Proyecto de Innovación Docente Equipos de comunicaciones que incorporan QoS”, Marzo 2005. Disponible en: http://www4.ujaen.es/~jcbago/progrupo/resumenes/Resumen%20Equipos%20QoS.pdf
[6] G. Bain, T. Trygar, “A framework for service level agreement management”, Marzo 2006.
[7] T. Ellis-Christensen, QoE, 2010. Disponible en: (http://www.wisegeek.com/what-is-quality-ofexperience.htm)
[8] E. Toktar, G. Pujolle, E. Jamhour, M.C. Penna, M. Fonseca, “An XML-based Model for SLA Definition with Quality and Performance Indicators”, 2007.
[9] Quality of Service (QoS) Networking (http://www. pulsewan.com/data101/pdfs/qos.pdf), Junio 1999.
[10] J. Martin, A. Nilsson, “On Service Level Agreements for IP Networks”, 2002
[11] K. Piamrat, A. Ksentini, C. Viho, J.M. Bonnin “QoE-based Network Selection for Multimedia Usersin IEEE 802.11 Wireless Networks” , Octubre 2008.
[12] IneoQuest Technologies, Inc, “Media Delivery Index”, 2009 [13] Mean Opinion Score (MOS) - A Measure Of Voice Quality (http://voip.about.com/od/ voipbasics/a/MOS.htm)
[14] B. Wang, X. Wen, S. Yong, Z. Wei, “A New Approach Measuring Users’ QoE in the IPTV”, 2009.
[15] A. Escudero, “Seguridad en Redes Inalámbricas” (http://www.eslared.org.ve/tricalcar/12_es_seguridad-inalambrica_guia_v01%5B1%5D.pdf), Octubre 2007.
[16] ITU-T IPTV Focus Group Proceedings (http:// www.itu.int/dms_pub/itu-t/opb/proc/T-PROCIPTVFG-2008-PDF-E.pdf)
[17] Z. Segall, P. Lungaro, J. Zander, “SeRMon - Semantic Resource Management – SRM, for effective Mobile Services”, Royal Institute of Technology (KTH), Dept. of Communication, 2011.
[2] H.Y. Chang, P.C. Wang, C.T. Chan, C.L. Lee, “A New Service Level Agreement Model for Besteffort Traffics in IP over WDM” , 2008.
[3] J.T. Park, J.W. Baek, “Management of Service Level Agreements for Multimedia InternetService Using a Utility Model”, 2001.
[4] G.W. Miller, “Service Level Agreement : Good Fences Make Good Neighbors”, November 2004. Disponible en: (http://docs.google.com/viewer?a=v&q=cache:P5ZWmR4dwEwJ:www.cmg.org/proceedings/1987/87INT077.pdf+service+level+agreement:+good+fences+make+good+neighboors&hl=es&gl=co&pid=bl&srcid=ADGEEShhXSDaz0ltAXqTVFGmxf2U eP3TN-qweD-IG-_EhxgoOtCuEbpnUROAthNOjtwNtlQ16DCq-UsnZqCAj73qa-4lQ5ymUnWqCODHSBZe70tvyGHxYVr_iRBOob4ZqlxItWIyPaCC&sig=AHIEtbQBkNt4w3CLt4bDPsggA_NthqPnrQ)
[5] E. Blanco, F. Siles, A.J. Sánchez, “Proyecto de Innovación Docente Equipos de comunicaciones que incorporan QoS”, Marzo 2005. Disponible en: http://www4.ujaen.es/~jcbago/progrupo/resumenes/Resumen%20Equipos%20QoS.pdf
[6] G. Bain, T. Trygar, “A framework for service level agreement management”, Marzo 2006.
[7] T. Ellis-Christensen, QoE, 2010. Disponible en: (http://www.wisegeek.com/what-is-quality-ofexperience.htm)
[8] E. Toktar, G. Pujolle, E. Jamhour, M.C. Penna, M. Fonseca, “An XML-based Model for SLA Definition with Quality and Performance Indicators”, 2007.
[9] Quality of Service (QoS) Networking (http://www. pulsewan.com/data101/pdfs/qos.pdf), Junio 1999.
[10] J. Martin, A. Nilsson, “On Service Level Agreements for IP Networks”, 2002
[11] K. Piamrat, A. Ksentini, C. Viho, J.M. Bonnin “QoE-based Network Selection for Multimedia Usersin IEEE 802.11 Wireless Networks” , Octubre 2008.
[12] IneoQuest Technologies, Inc, “Media Delivery Index”, 2009 [13] Mean Opinion Score (MOS) - A Measure Of Voice Quality (http://voip.about.com/od/ voipbasics/a/MOS.htm)
[14] B. Wang, X. Wen, S. Yong, Z. Wei, “A New Approach Measuring Users’ QoE in the IPTV”, 2009.
[15] A. Escudero, “Seguridad en Redes Inalámbricas” (http://www.eslared.org.ve/tricalcar/12_es_seguridad-inalambrica_guia_v01%5B1%5D.pdf), Octubre 2007.
[16] ITU-T IPTV Focus Group Proceedings (http:// www.itu.int/dms_pub/itu-t/opb/proc/T-PROCIPTVFG-2008-PDF-E.pdf)
[17] Z. Segall, P. Lungaro, J. Zander, “SeRMon - Semantic Resource Management – SRM, for effective Mobile Services”, Royal Institute of Technology (KTH), Dept. of Communication, 2011.
Published
2013-10-24
How to Cite
Herrera García, L., & Martínez Ballesteros, L. (2013). Definición de un acuerdo de nivel de servicio que incorpore parámetros y métricas de QoS y QoE. ITECKNE, 7(2), 207-212. https://doi.org/https://doi.org/10.15332/iteckne.v7i2.2726
Issue
Section
Research and Innovation Articles
